5 Jun 23

How To Create A High-Performing Team.

4 min
Read time

Are you finding that your team is not behaving the way you want? 

Maybe their attitude is not quite where you want it to be.

Or they just aren’t performing in general.

If that’s the case, this will help.

Creating a high-performing team is all about getting the right culture. 

And here’s something people don’t understand about culture.

Most people think that if you look after your team and they are happy – that’s going to make them productive.

Well, actually the research doesn’t show that. 

What the research shows is that productive employees are happy. 

So you need to create a work culture that allows your crew to be well organized, gives them the tools and the systems that they need to be productive and that will make them happy and enjoy their work.

So there are lots of strategies you can use to help with this. 

Have you got job descriptions for your team so they know what’s required of them?

Are you doing regular performance appraisals, so you are giving them good feedback?

Do you have a team incentive program so you reward the guys after good effort?

And, are you doing regular team meetings and having some social events to build relationships?

Those are a good start, but there’s one key strategy I want to share with you today and it’s called “team rules of the game”.

Another way of looking at it is your code of conduct.

Now the way to understand your team’s rules of the game is to think like a professional sports team.

Now the Chicago Bulls (of the 90’s) had a very strong culture and it was governed by their team code. 

That team code outlined what behaviors were expected, what behaviors were acceptable, and what behaviors were not acceptable.

It was designed to make sure that everyone was in top shape after the game.

Same in your business.

Now the key to having the team rules of the game is that you have got them written down and that they are signed off by all your team members so everyone is clear on what’s expected.

Once it’s written down, it’s much better than you continually telling the team what you expect.

Your team rules of the game also form a part of your contracts, are a part of your induction program and you need to include them in your vans/trucks and your operations manual.

Make them front and center so they are seen often.

Lastly, it helps massively to get your team involved in the process of creating the rules.

That way, they’re going to contribute to it, they are going to buy in and you get much better results and much better adherence to those rules.

Here are some things that you can include. 

Simple things like your work hours and that you expect the guys to be ready for the start of the day ten minutes before.

  • Things like all timesheets must be completed prior to leaving the job.
  • No swearing on site.
  • Clean up all your rubbish including your lunch rubbish.
  • Make sure that you have got clean and tidy company uniform on and it’s to be worn at all times.

Now with anything, the key to success is how you implement and the consequences.

So you have to call the team when they don’t come up to standard.

And just as importantly, yourself.

Also, it’s critical that you catch guys when they’re doing a great job living out the rules of the game.

That is going to help enforce that culture in the code much more than when you call them on when it’s not going so well.

So get your team rules of the game.

Get them down on paper.

It’s going to help in creating a really productive work environment which will help build the business make more money and give you head space.

Read More

If you've been frustrated by the work ethic of your people, entitlement mentality, the lack of commitment, and the addiction to their smartphones, then this will be helpful. There's a name for these young people, and that's millennials. I’m going to look at some of the reasons why millennials can be different to manage and hire plus some strategies of how to best engage them and fulfil their needs in...
Not every Plumbing, Electrical and similar trades, subcontracting or construction business owner has had experience with business coaching. They often think the chaos is normal and is just part of business, this usually stems from working for a boss who also didn’t know any better. So we host Workshops to give owners a taste of coaching and help them see what their business can do for them.
Auckland set the stage for the first Bootcamp of 2023 with over 100 business owners pouring into the Aotea Centre ready for actionable insights, invaluable networking, and a healthy dose of motivation to keep them on track with their business improvement journey.
From sunny Surfers Paradise in Australia, we once again felt the energy and drive that only our community can bring. Over 150 of our dedicated members joined us for an unforgettable two-day Bootcamp.
Look, a couple of days ago we finished a one day training for our million-dollar plumber clients and there was a massive lesson there that was really helpful for you to grow your business, so stay tuned. Now if you're like a lot of the plumbers and tradies that we work with, you’ll be flat-out busy and from time to time you are going to struggle to actually make the...
I'm going to share with you today why the number one is the worst number when it comes to marketing your business. So guys, here's what I have learnt from experience while coaching hundreds of trade businesses over the last seven and a half years. What I found is that if you don't have a proactive plan for marketing your business, you're at the mercy of waiting for the phone...
Look, do you have lots of reworks and call backs on site, you find that your guys make the same mistakes over and over again and it’s really frustrating and doing your head in? If that’s the case, then something in this issue today will be super helpful. Now are you checking your jobs more than you have time for and you just think your guys should be able to...
Hi guys. Have you ever heard the phrase “You don't know what you don't know”? Tony from Profitable Tradie here and I want to tell you a little bit about one of the key lessons I have learned in business, both with our own businesses and coaching plumbers, electricians, drainers and guest fitters for the last eight years. And it is all about not knowing what you don't know. So...
I’ve got a question for you; are you pricing to win work, or you are pricing to make money? I am going to kick off with a quick story today. Now I met a guy yesterday, a young guy just starting out in business. He has been in business six to twelve months and he was telling me about his pricing strategy. Now this stuff will make your hair curl.
I want to talk about hiring today and one of the key reasons why you might actually be struggling to hire. So are you like a lot of Plumbers and Electricians out there who are desperate to hire some good tradespeople but you are just finding it hard to get the right people? Well I am going to start with a story actually, it’s about the property market and an...

Find Out How We Can Help Your Business

Learn how we can help equip you with the tools to overhaul your business so that you are getting results for your hard work and enjoying the benefits of being a business owner.

Find Out More About Our Programs